Confirmed Service Customer
Initial drop off for service was waiting to be helped while desk personnel had me wait while he finished his paperwork and subsequently took a incoming phone while I stood there until other intake person Brian observed this and helped me. Upon picking up my vehicle the lady up front instructed me to go back to the rear and retrieve my own invoice and bring it back to her just so I could pay. I felt that this is or was a lazy practice to have your customer complete. The issue on my truck was corrected however I had to call several times for updates on diagnostics with very little updates in an almost two weeks.
Michael W.
WEST BERLIN,
NJ
Business Response
Michael, we regret to hear that you are displeased with your recent experience with us. We would like the opportunity to make this up to you. Please contact our manager at (844) 845-5669 so we can make your experience a positive one.
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