I was scheduled for an appointment at 9:30 a.m. for an oil change and tire rotation, and replacements of cabin and engine air filters were added to the service appt. The gentleman who checked me in for my appointment, John, was very nice and courteous and the customer service is always great, however, the wait time was quite long considering I had a scheduled appointment. I was there for a total of 2 hours! That is ridiculous for services that are typically quick services.
Shanelle, we appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (844) 845-5669 when you have a chance. Thank you, and we look forward to hearing from you.
Mike was exceptional! He made what is normally a very stressful experience in buying a new car, a smooth and easy transaction. He was patient and upfront about all fees. Would definitely recommend him and Mall Chevrolet to my friends and family.
I cannot say enough good things about this experience, mostly because of the amazing service received from Michael Zamagni. He made me feel welcome, and kept me informed of the process and my options the entire time.
Theresa, thank you for your kind review; we are happy to pass along your comments to the team here at Mall Chevrolet, INC.! If you have any further questions, please give us a call. We're always happy to help!