Customer Reviews

I purchased my vehicle in July, 2022 and have taken it in for maintenance service and for a recall. I have always been met with friendly, prompt service and my vehicle is ready for pick up in a timely manner.

My car was at your dealership for 5 weeks. No one even looked at what was needed the first week. They were fully aware that the car was insured because it is leased. They would have been notified before I came there if I had dropped the policy.

working on cars what ever happen to fender covers i came in early for oil change i have 2025 miles on it but had it for a few months so it was time to me so i had my truck detailed because your detail department is unexperienced in detailing i had black hand prints on my headliner 3 times they tried and made it worse so i had it detailed sunday and wednesday i came in had work done and left with oil hand prints all over both fenders had my empty med cans in my truck and someone had to open them a forget to close them other then 2 bad experience wont be coming back thank you

Friendly, knowledgeable staff!

Daniel T was a pleasure to deal with. The whole buying process went very smooth and quick dealing with Ray too. Great team you have there!! Would definitely recommend!

Mall chevrolet is very tentative and make you feel feel good about coming here because everyone is friendly.

High quality repair. Professional and friendly staff

All Good - Had a Coffee and Walked to WAWA for Lunch !

Thank God something was covered under warranty. I was satisfied

Very good and courteous

Service was professionally provided in a timely manner. Service advisor facilitated the use of reward points to pay for new wiper blades. All in all, a very comfortable experience.

Service rep was excellent and had parts in stock (vehicle is 13 years old). Repair completed in couple of hours as he had estimated, and appears to be working fine now. Like previous experiences, very happy with Mall Chevrolet service department.

Auto service dept. experience was Great. The sales dept. there was an issue that was never resolved.

It was great it would be nice if washed my car I bought my car at Bob Bell in Baltimore

Everyone was very nice and experienced

Great experience like always

Jake was a great salesman and help us get what we were looking for

Friendly staff and excellent customer service.

I haven’t had any issues with the staff at this location, and maybe it’s above them. To have a wiring issue and for it to be on the customer when it isn’t normal wear and tear on the vehicle is crazy. I went over on my bumper to bumper warranty by 5000 miles, they have to put Kevlar tape around wires to stop them from rubbing together and getting damaged. This was a $585 job which should have been covered, as it pertained to the check engine light and “reduced power to engine”. Then to be told that this may not fix the problem, this sounds like a manufacturer issue and not a driver wear and tear issue. Very upsetting although I paid for it I feel this should be reimbursed.

I bring my 2010 Equinox to the dealer every six months typically after 1000 miles for an oil change, multi-point inspection and tire rotation. It doesn't get driven much. This time it needed major brake work. The front brake pads were totally worn away. So much so that the ABS and stability control components were damaged and also needed replacing. I would like to know why when a multi-point inspection was performed six months earlier I was not advised that the brakes would be down to nothing in 1000 miles and tehy would be so far gone they would damage the ABS and stability control? In February 2022 I was advised the exhaust manifold was cracked and leaking. I had it replaced at an independent garage. On this visit Mall Chevrolet advised me again that I had an exhaust manifold leak. I took it back to the independent garage because the work had a two year warranty. They looked at it and insisted there was no leak. How could this possibly be?