The service dept has always been good to me except this time they did not switch the tires in the computer after rotating them with my oil change two of the valve stem caps were missing and the hub cap fell off When I told the service dept they shrugged their shoulders There was a recall on my vehicle which mall Chevrolet said was fine but after driving to Tampa because my mom passed away I needed another oil change and the dealership in Tampa told me that the recall needed to be fixed I dont like to be lied to and I might take my business from mall Chevrolet elsewhere
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (856) 254-2370 to discuss your concerns, as your satisfaction is of utmost importance to us.
We want all our clients to have a comfortable and stress-free experience with us! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
I recieved a receipt stating that the trim on my door was taken care of. Before I left, I checked. IT WAS NEVER TOUCHED. While I was sitting and waiting again for it to be fixed, the phone rang and the service guy went and told the other service rep that he had a call. The person who had a call, standing there doing nothing, states, "tell him I'm in a meeting." Yeah, didn't look like a meeting to me and the other rep. Now I'm wondering was my oil actually changed and my tired rotated. Makes me wonder.
Hi, we truly appreciate your honest feedback. We are disappointed to hear that your experience was not a positive one. Please let us know if there is anything else we can do for you; we are more than happy to help!
Thank you for leaving this rating and review. We will be sure to pass along your comments to the team to improve for the future. If you have any questions or concerns please call us! We sincerely value your business and hope to see you soon.
Hello, it is discouraging to hear that you had anything less than a stellar experience with us. We'd like to address your concerns and work with you to resolve this situation. Please contact our manager at (856) 254-2370 and we will do our best to turn your experience around. We hope to hear from you soon.
Hello, thanks for the high star rating! Your feedback gives us the opportunity to learn if we are delivering great customer service and we are glad that this was the case with you! Please let us know if we can help you with anything else.
my oil light came on, I went right to Chevrolet dealership, I did not have an appointment, they took me right in. they not only changed my oil, they checked my other fluids, tires, and something that had a recall, an all was good, they were very professional with the whole situation, I will always go the them and tell others about it, we are a Chevrolet family my daughter, grand son, and husband, all do our car shopping there. and we will continue, never a problem, from the sales people to the auto shop all are very professional gentlemen and ladies. thank you,
Hello, thank you for taking the time to let us know how we did. We regret to hear your service visit took longer than expected. We'd like the opportunity to turn your experience around. Please reach out to us at (856) 254-2370 at your earliest convenience to discuss how we can turn this experience into a positive one. We hope to hear from you soon.