Confirmed Service Customer
I had to go back in because my tires were not rotated even though I paid for the Mobil 1 and tire rotation service.I overheard a conversation saying that the advisor wrote down exactly what I said.This was not true as I made appointment for the oil change tire rotation as the email from Mall said that's what I needed.It was written on sheet that tire rotation wasn't performed at this time yet it was due and I was charged for it Work is always excellent but I didn't appreciate being made to feel like it's my fault.
Dennis S.
MOUNT LAUREL,
NJ
Business Response
Dennis, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
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