The experience with Orlando was top notch from the moment we walk in. He was able to listen to our reason fro purchasing a vehicle thru Chevy Mall. He explain the difference between lease and financing. He work very hard to make our car purchasing experience a great one!
Well went in with a full tank of gas and about 40 miles since the fill up and miles to empty 417, I see my Corvette leave the dealership and come back about 10 minutes later. I was called over by the Service Writer, and told my vehicle was ready. We walked over to Cashier and picked up my key and receipt. I get into my car my cup door is open? No reason for that only had a New Serpentine Belt and a Front Tire check, but ok nothing missing so no big deal, So I proceed to start it up and look at my miles to empty 361!!!! Really I look at my paperwork and In miles and out miles only more 3, Does the Mechanic think people are STUPID?, My average mileage fell to 14.7 !!!! They won't be seeing my Corvette anytime soon! Next time I go to another Chevy dealer for service I will stipulate that any test drive with my car I will be going along for the ride!
On my last visit there I didn't make my scheduled appointment on time actually I was an hour late,they didn't see that as a problem so they took care of me I was done in an hour....thank you Mall Chevrolet
Everyone at the dealership is friendly and eager to help. It's nice to know that customer service still exist in some industries. Keep up the good work; it really does matter and can definitely make or break a deal!!!!!