375 Reviews Found
Confirmed Service Customer
Professional and knowledgeable service personnel!
Warren A.
WILLIAMSTOWN
Business Response
Warren, thanks for your praise and kind comments about our team. Please don't hesitate to reach out to us if there's anything more we can do!
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Business Response
Thank you again for taking the time to let us know how we did. We hope you have a great day!
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Confirmed Sales Customer
My salesman was very helpful and professional.
Gerelle H.
UPPER DARBY
Business Response
Gerelle, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Confirmed Service Customer
Good service visit.. conversing with the service personnel proved to be a a good idea on my part in addition to the regular intake questions as I had inquired about how many oil changes etc I had left!!
Francis F.
PHILADELPHIA
Business Response
Francis, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
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Business Response
Nala, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Everything was excellent except the credit card charge. I did not realize you charge to use a credit card until it was time to pay. This was not told to me prior to the visit. There should not be an additional charge to use a credit card given the average cost of having a vehicle serviced. It is unrealistic to expect someone to come in with hundreds of dollars in cash.
Earl R.
PHILADELPHIA
Business Response
Earl, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (844) 845-5669 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Confirmed Service Customer
I bought my car at another dealership, but keep coming here for service due to its excellence in work and professionalism.
Daniel M.
PHILADELPHIA
Business Response
Daniel, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
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Confirmed Sales Customer
I got the car I wanted at a price I could afford
Edward S.
GLOUCESTER CITY
Business Response
Edward, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
My check engine light came on so I took it to get serviced to be sure nothing unsafe was happening. I knew that I didnāt have the funds to pay for anything so I made it clear by phone and in person to the two guys at the desk NOT to do any work until they spoke to me. When scheduling, I informed the call taker that my number should be the main number on the account & my fiancĆ© was secondary. It was apparently corrected. I was told that the only thing not covered under warranty was if a squirrel chewed through wiring. The next day my fiancĆ© received a call saying that a rodent coincidently chewed through wires & it would cost close to $600. My fiance knows that we didnāt have the funds and told them he would talk to me about the price. Iām 100% certain he did NOT authorize work to be done because we both knew no funds were available. The goal was to be sure it was safe to drive until I could pay for repairs. I was busy at work so I couldnāt call them right away. Before I could call them they called my fiance back telling him the work was done and that it was ready. I finally was able to call and told them I didnāt authorize repairs. I was then told with a complete attitude that my fiancĆ©e authorized the work. He told them he would call me to see what I wanted to do which he did right after they got off the phone. He would not authorize them to repair the car. He even told them he couldnāt because its not under his name. I was told āI guess you get the work done for free thenā & something along the lines of being my lucky day. I felt like he was trying to say I pulled a fast one. When I got there to pick up the car the guy on the 2nd desk kept being sarcastic. The one in the front who is usually very nice gave us a dirty look and would not make ANY eye contact after. I was trying to explain to them that I didnāt do anything wrong. He didnāt want to hear anything I had to say. I was completely misjudged as if I was scamming the company for free work. That is NOT in my character. Instead of simply owning his mistake, he chose to treat me like I was being sneaky. I just want to clarify that I did not scam anyone. We did not lie about anything. An employee made a mistake and refused to own it. That was it! He gave me the clip board and after I signed he snatched it back. It was cold but I still just waited outside for my car because of how nasty I was treated just because someone refused to own their mistake. I was going to do a google review but the guy was nice to me prior and put air in my tire.
Elizabeth R.
MULLICA HILL
Business Response
Elizabeth, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. Here at Mall Chevrolet, INC., we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (844) 845-5669 to discuss ways we can better serve you in the future.
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Confirmed Service Customer
I am always pleased with the service I receive.
Tiffany R.
PENNSAUKEN
Business Response
We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
First experience at Mall Chevy was pleasant. Everyone was nice & knowledgeable. I switched to this dealership for service because my original dealership was too far away. So this will be my new home. Thank you!
Tanisha G.
MERCHANTVILLE
Business Response
Tanisha, we're glad to hear you found our staff was so knowledgeable and helpful! Please let us know if there is anything else we can do for you; we are more than happy to help!
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Confirmed Service Customer
They are always concerned to what they can do to make your experience a good one.
Beverly D.
PENNSAUKEN
Business Response
We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Fast n efficient service by nice employees the whole experience was very good
Philip H.
GLOUCESTER CITY
Business Response
Philip, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
I've been with this dealer at least 20yrs and I keep coming back
Jannese S.
PHILADELPHIA
Business Response
Jannese, thank you for choosing Mall Chevrolet, INC. as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit!
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Business Response
Kiana, we're glad everything was completed quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Thanks for all of your help with my car, yesterday! John Donofrio was excellent.
Sharon D.
HADDONFIELD
Business Response
Sharon, thank you for your kind review; we are happy to pass along your comments to the team here at Mall Chevrolet, INC.! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Sales Customer
My salesman ( Rowland ) was wonderful, he even offered to pick me up a day after the snowstorm to pick up my new car. That's above and beyond in todays world ! The entire staff were friendly and professional during my visit and through the purchasing process to the very end.
Richard R.
SEWELL
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Confirmed Service Customer
John in service is awesome!!! Buy him lunch please!
David D.
MAGNOLIA
Business Response
David, thank you for your kind words! Please don't hesitate to reach out to us if there's anything more we can do!
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Confirmed Service Customer
Like all of my other experience at this location, it was great. Everyone here is very friendly and helpful. They honor their special prices online and I know that my SUV is being well taken care of, I refuse to go anywhere else but Mall Chevrolet.
Zsazsa B.
PHILADELPHIA
Business Response
Zsazsa, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.
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Business Response
Kevin, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!